1- Acceptance and application of conditions:
The customer acknowledges having read, at the time of placing the order, the terms of sale stated here and declares to accept them without reservation. The present general conditions of sale governing the contractual relations between AlloNature and his client, both parties accepting them without reserve. These general conditions of sale will prevail over all the other conditions appearing in any other document, except preliminary, express and written exemption. The seller is defined below as AlloNature, whose registered office is 6 rue Clement Ader - ZA Vernusson Nord - 49130 Ste Gemmes sur Loire. Company registered in the Register of Commerce and Companies of ANGERS under the number of Siren 480 725 449 and the buyer is defined below as being the company or the person signing and accepting these terms of sale. The buyer acknowledges having the ability to contract under the conditions described below, ie to have legal majority and not be under guardianship or trusteeship. The buyer acknowledges having read these Terms before placing the order.
2 - Price:
AlloNature reserves the right to change prices at any time, but the products will be billed based on rates in effect at the time of registration of orders (subject to availability). The products remain the property of the company AlloNature until full payment of the price. The prices of our products are indicated in Euros. The prices indicated on the product sheets are expressed inclusive of all taxes and including the VAT for France and the countries of the EEC but do not include the transport costs. When ordering via the internet, the total price indicated in the order confirmation includes the price of the products, as well as the transport costs.
3 - Order On Internet:
Automatic registration systems communicated via the internet as well as purchase orders sent by the customer by mail are considered as proof of the nature, content and date of the order. In case of order by internet, AlloNature confirms the acceptance of its order to the customer to the email address that it has communicated. AlloNature reserves the right to cancel any order from a customer with whom there is a dispute over the payment of a previous order.
4 - Availability
In case of temporary unavailability, AlloNature reserves an additional week to process the order. In case of definitive unavailability of product after placing an order, the buyer will be informed by e-mail or by telephone of the articles in rupture. The buyer will then have a working week (excluding weekends and public holidays) to request the cancellation or the exchange of his order by contacting our customer service: By e-mail to contact @ allonaturecom Past this period and if no request the order will be sent with the available items and only those items will be charged.
5 - Delivery
The products will be sent to the delivery address that the buyer has indicated during the ordering process. In case of error in the wording of the recipient's details, the seller can not be held responsible for the impossibility in which it could be to deliver the product. Participation in shipping costs is inclusive of VAT. Possible delays do not entitle the buyer to claim damages. In case of apparent defects, the buyer has the right of return under the conditions provided in this document. For reasons of availability, an order can be delivered in several times to the customer. The customer only pays for one delivery. If the customer wants 2 places of delivery, he places 2 orders, with related delivery costs. To minimize transport costs, all products of small or medium size are shipped by a Colissimo Suivi mail service. In addition to being economical, this service delivers in 48 hours throughout France and offers you the possibility of recovering the products ordered at your post office near the delivery address in case of absence from the initial place of delivery. the presentation of the factor. In concrete terms, if you are absent on the day of delivery, your postman will leave you a notice in your mailbox, which will allow you to collect your package at your post office during business hours, within 15 days. days. Attention this notice may have slipped in your advertisements so do not hesitate to go to your post office with your collissimo number that was sent to you by email the day of the shipment of your order to recover your parcel . No complaint about the non receipt of a colissimo will be accepted by our services beyond one month after shipment. Beware, no dispute over late delivery of a colissimo will result in compensation for AlloNature.
If your package is delivered directly to your mailbox or by your postman and is unfortunately damaged: It is imperative to go to your post office to ask them a statement of deterioration without opening it. If it is not requested the day of your delivery, the Post Office will refuse to send it to you and therefore our services will not be able to access any claim for compensation.
Returns under the NPAI motif
General These are the parcels returned by the delivery service provider under the heading: Does not Live at the Address Indicated.
Processing an NPAI return
After receipt and acceptance of your package by our services, a credit (total order, postage deducted) will be credited to your account within 48 hours after receipt of your package by AlloNature. You can then iron your order.
Returns under the 'unclaimed' ground
General These are the parcels that have not been claimed by the customers at the post office within the given deadlines. (15 days).
Processing a return under the 'unclaimed' reason
After receipt and acceptance of your package by our services, a credit (total order, postage deducted) will be credited to your account within 48 hours of receipt of your package. You can then iron your order. Colissimo Suivi is a very reliable service. However, it may be, as in any shipment, that there may be a delay in delivery or that the product goes astray. In case of late delivery in relation to the date we have indicated in the mail of shipping, we ask you to report this delay by calling us by phone or by sending us an email. We will then contact the Post Office to start an investigation. A Post Investigation may last up to 21 days from the date of commencement of the investigation. If during this period, the product is found, it will be re-routed immediately to your home (the majority of cases). If, on the other hand, the product is not found at the end of the period of 21 days of investigation, the Post considers the package as lost. Only then can we send you a replacement product at our expense. If the ordered products were no longer available at this time, we will refund the amount of products concerned by the loss of the carrier. If the product or products were still available, but had changed the selling price on the site, we would apply the new sales prices, either by refunding you by check of the difference, or by asking for a check on this price difference. We do not accept any responsibility for longer delivery times due to the carrier, especially in case of loss of products or strike.
6 - Payment
Payment of purchases is by credit card.
7 - Secure payment
Our site is the subject of one of the most powerful security systems at the moment, the universal SSL encryption process. The bank card number entered is only known to our bank (CIC). It does not go through the server of the site. The order validated by the customer will be considered effective only when the bank payment centers concerned have given their agreement. In case of refusal of said centers, the order will be automatically canceled and the customer notified by email.
8 - Satisfied or refunded
• a - The buyer has a period of 7 days from the delivery of the order (in accordance with the laws from the code of consumption (Art L121-16) to return any product that would not fit in its packaging. origin and unopened.
• B - AlloNature will then refund the returned product. Return shipping costs are the responsibility of the customer. This right applies to products that are defective or that do not comply with the order. On the other hand, we will not be able to resume:
• items returned incomplete, damaged, damaged, opened or soiled by the customer,
• undelivered items with their labels in their original packaging (if present),
• No product will be returned or exchanged or refunded for allergy.
• parcels for which there is no attached item to identify the sender (no order, last name, first name, address, or phone number), items to be written on free paper to accompany the returned product (s) ... Return costs will be borne by the sender. The return of the products will result in a credit equal to the purchase price of the product (s) purchased. The credit does not include the possible costs of delivery and / or gift package. Upon processing your return, we will send you an e-mail or call you informing you of the amount of your credit. The buyer will then have the opportunity to use this credit to exchange his products or to be reimbursed.
9 - Applicable law of disputes:
The complaints or disputes will always be received with attentive benevolence, the good faith being always presumed in the one who takes the trouble to expose his situations. In case of dispute, the customer will first contact the company to obtain an amicable solution. This agreement is subject to French law. The language of this contract is French. In case of dispute the court of Angers is only competent. AlloNature can not be held liable for damages of any kind, whether tangible or intangible, which could result from a malfunction or misuse of the products marketed. The responsibility of AlloNature will, in any case, limited to the amount of the order and can not be blamed for simple errors or omissions that may have remained despite all the precautions taken in the presentation of the products. In any case AlloNature can not be held responsible for non-compliance with the regulations and laws in force in the country of receipt, its liability is systematically limited to the value of the product at issue, value at the date of sale and without recourse to the brand or company producing the product.
10 - Nominative information:
AlloNature agrees not to disclose to third parties the information provided by buyers and visitors to the site. These are confidential. They will be used by its internal services for the processing of the order and only to strengthen and personalize the communication including the letters / emails of information and as part of the personalization of the site according to the preferences of the users. This article can not prevent the transfer or transfer of activities to a third party. In accordance with the Data Protection Act of January 6, 1978, the buyer has a right of access, rectification, and opposition to personal data concerning him. For this it is sufficient to make the request by e-mail or mail indicating the e-mail address, name, first name and address.